Need help?
Mazlide support
One address for account problems, privacy questions and technical difficulties.
Last updated: August 14, 2026
Contact us
Email support-mazlide@gauthierpl.com. We answer ordinary requests as soon as possible. Requests concerning personal data are handled within the time limits required by applicable law.
Useful information to provide
- the account username, if your request concerns an account;
- the device type and operating system version;
- a precise description of the problem and when it occurs;
- a screenshot, provided it contains no sensitive information.
Never send your password, sign-in token or recovery code.
Mazlide support will never ask you for this information.
Account and password
If you have forgotten your password, first use the Forgot password? button on the sign-in screen. A temporary code will be sent to the registered address.
Account deletion
You can delete your account immediately from the app. If you can no longer access the game, use the external procedure.
Privacy
You can request access to, correction of or deletion of your data by writing from the address associated with the account. Read the policy for full details about data processing and your available rights.