MAZLIDE

Account control

Delete a Mazlide account

Two methods are available. You never need to disclose your password or a security code to support.

Last updated: August 14, 2026

Method 1 — From the app

  1. Sign in to the relevant account.
  2. Open your profile using the account button.
  3. Select Delete my account.
  4. Confirm the username and password requested by the app.

Deletion is immediate. The session, account campaign progress, account theme and recent local history are erased from the device. This operation is permanent.

Method 2 — Without access to the app

Send a request from the email address associated with the account. Provide only the account username and state that you are requesting its deletion.

Request deletion by email

Never send your password, a sign-in token or a code received by email.

If you no longer have access to the registered address, contact support and provide the username. Additional non-sensitive information may be requested to prevent fraudulent deletion of an account.

Data deleted

Deleting the account removes, in particular:

  • the username, email address and hashed password;
  • sessions and account recovery methods;
  • progress, level validations and attempts;
  • campaign, daily challenges and weekly boss contributions;
  • duel queues, matches and results associated with the account;
  • friend relationships, requests and friendly duel invitations;
  • difficulty ratings submitted for levels;
  • the profile, leaderboard entries, titles and cosmetics;
  • developer messages and advertising rewards;
  • Premium status and purchase references linked to the account;
  • technical data directly associated with the account.

Pseudonymized security records and backup copies may remain temporarily during their normal rotation cycle. They cannot be used to reactivate the account and are not used for any other purpose.

A request handled by support cannot remotely erase data that only remains on a device. If the game is still installed there, clear its data in the device settings or uninstall it.

Time frame and confirmation

A deletion performed in the app is immediate. A request sent to support is handled as soon as possible and no later than 30 days, unless verification is necessary or a specific legal obligation applies. A confirmation is sent when the external request has been completed.

Requesting deletion of data only

If you wish to exercise a right concerning your data without deleting the entire account, email support-mazlide@gauthierpl.com and describe your request.